Manage Incidents

Learn how to iniciate reporting incidents.

On this page, we highlight the different useful actions Flarekit offers for managing incidents. You can find details about these actions in the sections below:

• Create Incident: An incident is any problem that interrupts normal operations. To report an incident, type /flarekit in any Slack channel. This lets you provide details like the incident name, type, and severity so everyone knows about it and can help fix it.

• Assign Lead: Learn how to choose someone to charge the incident. This person will coordinate the response and keep the team updated.

• Edit Incident: Update the incident details at any time if there is new information or if something changes.

• Share Updates: Post updates about the incident's progress so everyone stays informed.

• Modify Timestamps: Adjust the times of events related to the incident to keep accurate records.

• Check Incidents Status: Look at the current status of incidents to see how things are progressing.

• Cancel Incident: Cancel an incident when it is resolved or no longer needs attention.

• Flarekit Help: Access Flarekit help for more information on how to use its features.

The following sections explain how to manage incidents using the Flarekit Slack app. Each section includes easy-to-follow instructions and examples for every main feature.